Frequently Asked Questions

If account notices from the library are no longer showing up in your email inbox, there are several possible causes. Try these steps:

1. Make sure we have the correct email address for you. You can check the email settings in your online account, or ask a staff member for help when you visit the library.
2. Look for messages from the library in your email account’s spam or junk mail folder. Make sure library@library.gcpl.lib.oh.us isn’t on your blocked senders list, or being filtered.
3. Add library@library.gcpl.lib.oh.us to your address book or approved senders list. (This may also be called a safe senders list or a whitelist.)
4. Be sure your email account isn’t out of storage space or deactivated, which would stop you from receiving emails from anyone.

More help for common email services and software:

• AOL, opens a new window
• Gmail, opens a new window
• Outlook.com, opens a new window (including Hotmail.com, Live.com, and MSN.com addresses)
• Outlook 365, opens a new window
• Yahoo, opens a new window

If you still aren’t receiving email notices from the library after following these steps, please contact us.

If you've forgotten the password or PIN you use to log in to your online account, follow the instructions on the Forgot Your Password or PIN? page.

If you need more help, please ask a library staff member.

You'll find a detailed guide to using our library catalog's features in Account & Catalog Help.

Report a lost or stolen card to the library as soon as possible. You’re responsible for items checked out on your card up to the time you report the missing card.

A replacement library card costs $1.