Greene County Public Library COVID-19 Response FAQ

This post was last updated at 10 a.m. on May 29, 2020.


 

Is the library open? 

All Greene County Public Library buildings remain closed to the public. We are currently offering curbside service. Staff are available during operating hours to answer questions by calling your community library 

Why did you close? 

We followed the advice of the Greene County Health Commissioner to help protect our community and slow the spread of COVID-19 infections. 

Can I still get books and movies from the library? 

Yes! We are offering curbside service at all of our community libraries. As always, you can download ebooksaudiobooksmoviesmusic, and magazines from our digital collection. Access to all of our online resources is free when you sign in with your Greene County Public Library card. 

Can you suggest ways my kids can keep reading and learning to avoid the summer slump? 

Yes! While you can't spend the afternoon at library right now, our website will highlight online resources for different age groups at the top of our pages for KidsTeens, and Preschoolers. 

Will I be fined for overdue materials while the library is closed? 

No. Due dates on all physical library materials you’re currently borrowing will automatically be extended until June 1. This includes items borrowed through interlibrary loan (SearchOhioOhioLINK, and WorldCat). 

Are your book drops still closed? 

The book drops are open. Each returned item is quarantined for 96 hours before being removed from your account to reduce the spread of COVID-19. 

I returned my books recently, but they are still showing up on my account. Will I accrue fines? 

No. The library quarantines all returned items for four days and then backdates the materials by four days. You may see some lag in your account updating, but you will not accrue fines. 

What will happen to my items on hold that were waiting to be picked up? 

Once the library reopens, you’ll have an additional five days to pick up any holds that were ready for you when we closed. You don't need to request the items a second time. 

When will the library building be open to the public again? 

We don't have a specified date for each phase of our reopening plan. We are following the directives of the Health Commissioner and Governor.  

Where can I find the latest news on the library’s COVID-19 response? 

Visit greenelibrary.info/covid-19-plan to find our most recent update. 

When will in-person library programs resume? 

All events and meetings held at Greene County Public Library locations are canceled through the end of June. We are holding off on scheduling events and meetings until otherwise instructed by the Health Commissioner. 

Will Volunteer Income Tax Assistance still be available at the library this year? 

No. All VITA programs and sessions have been canceled for 2020. 

Are meeting and study rooms available? 

Meeting and study rooms are unavailable while the library buildings are closed, and room reservations have been canceled. 

Are Outreach Services still available? 

On the advice of public health experts, our Outreach Services are serving some populations while following best practices. 

Are you offering curbside pickup of library items? 

Yes. Curbside service is available at all of community library locations during normal operating hours. Holds can be placed using your online account or by calling your community library and speaking with a reference librarian. 

Will the library’s WiFi stay on while the buildings are closed? 

Wireless internet access is still available 24/7 from outside all Greene County Public Library locations while we're closed. 

How can I sign up for a new library card while social distancing? 

Ohio residents who don’t have an existing Greene County Public Library card should follow the instructions on our Get a Library Card page. 

Do I need to clean library materials before they’re returned? 

We are quarantining all library materials after they are returned and using the best practices to disinfect them. You do not need to clean the materials yourself. 

Where can I learn more about the coronavirus? 

We recommend visiting the Ohio Department of Health and Centers for Disease Control and Prevention websites to learn more about COVID-19 and how you can protect yourself and those around you. 

I have another question that wasn't answered here. How can I get in touch with the library? 

You can talk to a staff person during operating hours by calling your community location during normal operating hoursYou can fill out the contact form on our website, or send an email to comments@gcpl.lib.oh.us. Please understand that while we are navigating our altered services, it may take us a little longer than usual to respond to your message. We appreciate your patience.